Frequently Asked Questions
Everything you need to know about your favorite lanolin-rich beauty essentials.
What makes Lanolips products different from other lip balms?
Our secret ingredient is ultra-pure, medical-grade lanolin, which mimics human skin lipids more closely than any other ingredient. It holds up to 200% of its weight in moisture to heal and hydrate deeply.
Is Lanolips cruelty-free?
Yes, we are proudly Leaping Bunny certified cruelty-free. Our lanolin is humanely sourced from sheep's wool after shearing, and no animals are harmed in the process.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Are your products safe for sensitive skin?
Absolutely. Lanolin is a natural, biocompatible ingredient. Our formulas are dermatologically tested, pH balanced, and free from parabens, sulfates, and artificial fragrances.
Can I use the 101 Ointment on areas other than my lips?
Yes! Our 101 Ointment is a multi-purpose balm. It is perfect for dry cuticles, cracked heels, dry nasal passages, windburn, and even as a brow shaper.